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Purchases on eBay can be canceled by the seller or by eBay. Buyers can request a cancellation, but it's up to the seller to accept or decline the request. If multiple items were purchased as part of the same order, then all items in the order will be canceled. An order cannot be canceled if:
How to cancel an order in Seller Hub or in My eBay. Tip. You can cancel an order up to 30 days after a sale, even if your buyer has already paid. Keep in mind that if you cancel an order, you may receive a transaction defect and this could affect your seller performance level.
I walk you through step by step how to cancel an order on eBay as the seller! Make sure you also check out this video https://youtu.be/0oqV2HztnR4 on how to ...
A seller can cancel an order if: The buyer asks to cancel the order and they haven't shipped the item yet. The buyer hasn't paid within the time allowed. The buyer used the wrong shipping address when they completed their purchase. The item is out of stock (this will result in a transaction defect)
If the seller has not yet shipped the order, you can start a cancellation request, asking the seller to cancel your order. Here's how: Go to your Purchase history - opens in new window or tab. and find the order you want to cancel. Select the More actions dropdown menu and select Cancel this order. Select Submit.
When a buyer submits a request to cancel their order, the seller can choose to accept or decline the buyer's request. eBay can cancel an order if: The buyer hasn't paid for the order and the seller doesn't respond to the buyer’s cancellation request within the time frame allowed.
How to cancel an order in Seller Hub or in My eBay: Tip. You can cancel an order up to 30 days after a sale, even if your buyer has already paid. Keep in mind that if you cancel an order, you may receive a transaction defect and this could affect your seller performance level.
