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The BBB is something that was used largely in the past to get information about companies before it was easy to find reviews online. They essentially only downgrade you if there are unresolved customer conflicts. It has been almost entirely replaced by the ability to look up actual customer reviews online. This means you get the good and bad.
Your situation is only slightly normal - I know a lot of people whose BBB complaints went ignored - and your strategy increasingly is not going to work. BBB ratings hold no weight, especially with the newer generation who is used to using better-designed, more transparent resources (like yelp).
A BBB complaint is much more formal and involves filling out a form with all your identifying information, what remedy specifically you are requesting, etc. Whereas as Google reviews are simply a public message board where any rando can make something up to harm a business’s reputation, with no sense of credibility nor any easy way for the ...
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BBB customer reviews allow customers to post positive, negative or neutral reviews about marketplace experiences with businesses, brands and charities. BBB makes it easy for consumers to...
Need to file a complaint? BBB is here to help. We'll guide you through the process. Write a review of a business and share your opinions with others. BBB respects the resiliency of small...
