Αποτελέσματα Αναζήτησης
1 Οκτ 1998 · This chapter is about the history and the different approaches of business process management with a focus on Total Quality Management (TQM) and Business Process Reengineering (BPR).
21 Νοε 2012 · A detailed review of the literature on TQM and service quality concepts was carried out incontext of the banking sector. The study further explored the experience of TQM implementation in...
27 Ιουλ 2021 · The current study highlights the importance of TQM in enhancing the competitive position in the banking sectors by providing actual evidence for the successful uses of TQM systems in the...
Introduction. The origins of the theory and practice of Total Quality Management (TQM) can be traced back to the 1920s where Walter Shewhart in 1924 began to apply statistical process control (SPC) in the Bell Telephone Company’s Hawthorne Plant.
This article presents an analogy between total quality management (TQM) and systems engineering (SE). The paper demonstrates that TQM has the characteristics of a system such as elements, components, function, hierarchy, and environment.
Introduction. In recent decades, growing international competition, exacerbated by economic globalization, financial innovation and increasing advancements in information technology, together with the easing of monetary constraints, has led banks to adopt more aggressive strategies to.
25 Νοε 2011 · This study aims to present an overview of TQM in the banking sector together with the role of service quality in it so as to achieve organizational excellence.
