Αποτελέσματα Αναζήτησης
1 Οκτ 1998 · This chapter is about the history and the different approaches of business process management with a focus on Total Quality Management (TQM) and Business Process Reengineering (BPR).
27 Ιουλ 2021 · The current study highlights the importance of TQM in enhancing the competitive position in the banking sectors by providing actual evidence for the successful uses of TQM systems in the...
21 Νοε 2012 · A detailed review of the literature on TQM and service quality concepts was carried out incontext of the banking sector. The study further explored the experience of TQM implementation in...
This article presents an analogy between total quality management (TQM) and systems engineering (SE). The paper demonstrates that TQM has the characteristics of a system such as elements, components, function, hierarchy, and environment.
Introduction. The origins of the theory and practice of Total Quality Management (TQM) can be traced back to the 1920s where Walter Shewhart in 1924 began to apply statistical process control (SPC) in the Bell Telephone Company’s Hawthorne Plant.
30 Ιαν 2012 · A detailed review of the literature on TQM and service quality concepts was carried out in context of the banking sector. The study further explored the experience of TQM implementation in banks adopting this approach.
25 Νοε 2011 · This study aims to present an overview of TQM in the banking sector together with the role of service quality in it so as to achieve organizational excellence.
