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18 Μαρ 2014 · Total quality management (TQM) is a management approach focused on quality and customer satisfaction. It originated in the 1920s and was further developed in the 1950s by experts like Deming and Juran who taught statistical process control methods to Japanese companies.
18 Ιαν 2015 · This document provides an overview of the evolution of total quality management (TQM). It discusses definitions of quality, key quality thinkers like Deming and Juran, and the historical development of quality approaches.
1 Ιαν 2017 · It describes TQM's key elements like quality planning, control, assurance and improvement. The philosophies behind TQM from thinkers like Deming, Juran, Feigenbaum and Crosby are also summarized, including Deming's 14 points and Crosby's 14 steps to quality.
17 Αυγ 2024 · The roots of TQM can be traced back to the early 20th century, with the work of pioneers like Frederick Taylor and Henry Ford, who emphasized efficiency and standardization in manufacturing.
Total Quality Management(TQM) The word “total” conveys the idea that all employees, throughout every function and level of organization, pursue quality.
This document provides a history of quality management from before the Industrial Revolution through modern times. It discusses key figures and developments that shaped the evolution of quality such as Walter Shewhart, W. Edwards Deming, Joseph Juran, and the influences of World War II and Japanese manufacturers.
The evolution of total quality management (TQM) philosophies began with an emphasis on production efficiency over quality during the Industrial Revolution. Statistical quality control methods then emerged in the 1920s. After World War II, quality experts like Deming and Juran introduced these methods to Japanese companies.
