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  1. Call customer service right away at (877) 328-9677. Wait through two card number prompts without entering your EBT card number and you will hear a prompt to report your card as lost or stolen. Once reported, your EBT card is disabled and you are told how to get a new card.

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    • CA EBT Locator

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  2. To manage your CalFresh and/or CalWORKs benefits, log into the ebtEDGE web-based portal or download the free ebtEDGE mobile app available for download in the Apple App Store and Google Play Store. ebtEDGE features include: Reset PIN ; View last 365 days of transactions ; Order EBT card replacements ; Freeze card and Unfreeze card functionality

  3. www.ebtproject.ca.gov › Clients › clientfaqClient FAQ - California

    To set or change your PIN, the easiest way is to call the toll-free customer service telephone number printed on the back of your EBT card at (877) 328-9677 to select a PIN over the telephone. You can also change your PIN at your county’s public assistance office.

  4. Know your balance! Check your last receipt, or call Customer Service before shopping, or check your balance at www.ebt.ca.gov. Step 1 Choose your non-food items and go to the checkout lane. Step 2 Swipe your card through the Point-of-Sale (POS) terminal or hand your EBT Card to the clerk.

  5. People can change the PIN number on their EBT card by calling the Automated Response Unit number on the back of the card, or by using the ebtEDGE app or online portal. [ACL 24-25.] People can also go to the county welfare department office in the county where benefits are issued and ask for a new PIN.

  6. To complete your CalFresh recertification online, all you have to do is: Log in to your BenefitsCal account. Go to your ‘Things to Do’ section and click ‘Submit Recertification’ and then click ‘Start your recertification’.

  7. Repay Benefits from EBT account. Select/Change/Unlock PIN. Add Emergency cash/CalFresh Benefits (Requires EW Supervisor’s signature). This form is also used by clerical staff to indicate that an immediate need EBT card has been issued and to status (deactivate) a card that is returned to the County.

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