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To define Levels of Service (LoS), let’s look at the ISO 55000 standard for Asset Management. That defines it as “the parameters, or combination of parameters, which reflect social, political, environmental and economic outcomes that the organisation delivers”.
Levels of service (LOS) is a term in asset management referring to the quality of a given service. Defining and measuring levels of service is a key activity in developing infrastructure asset management plans. [2][3][4] Levels of service may be tied to physical performance of assets or be defined via customer expectation and satisfaction. [4 ...
3 Σεπ 2024 · To summarize those two definitions and the term, we can say that Levels of Service refer to the design and operation of your business to provide stakeholders, customers, and users with an optimum quality of service, neither under nor overdelivering.
10 Αυγ 2021 · The framework will assist professionals to make decisions based on service performance and transform to a service-centric decision-making paradigm in the domain of asset management.
2 ημέρες πριν · The specific aspect of service being measured. Safety. Levels of Service Objective. The outcome the organisation intends to deliver to customers or stakeholders. Maintain road pavement with minimal faults, Provide safe drinking water. Performance Measure. A quantifiable metric used to assess the service parameter’s performance.
ISO 55000 defines Asset Management as; “coordinated activity of an organization (3.1.13) to realize value from assets (3.2.1)”. Realization of value requires the achievement of an appropriate balance of costs, risks and performance, often over different timescales.
16 Οκτ 2017 · An aim of asset management planning for fleet is to align resource allocation on providing, operating and maintaining fleet assets in line with the needs of the customer in terms of reliability and safety considerations. This is termed 'level of service'.
