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  1. Call 713-475-5566 during business hours. The City of Pasadena Water Billing Department has a notification system that allows the department to quickly deliver messages regarding your utility account (s) with the City. However, for us to be able to contact you, we must have current contact information.

    • Leaks

      While the water customer is ultimately responsible for any...

    • Directory

      Directions Physical Address: View Map 1202 Southmore...

    • Online Services

      The Police Department will watch your home while you're on...

    • Water Services

      The Water Distribution Division provides planned replacement...

  2. Call our Customer Service Center at 626.744.4005 during normal business hours. Pasadena Water and Power takes pride in providing safe, reliable, environmentally responsible water and power service at competitive rates. As a community-owned utility, PWP's first priority is to serve our customers.

  3. UTILITY LIST (W/CONTACT PERSON AND PHONE NUMBER) Revised 3-20-24. Water Delivery Substructures William Ruano 150 S Los Robles Ave Suite 200 Pasadena, CA 91101 (626) 744-7906 wruano@cityofpasadena.net Pasadena Water & Power Transmission and Distribution William Varsh, Principal Electrical Engineer (626) 744-4271 wvarsh@cityofpasadena.net

  4. Pasadena City Hall 100 N. Garfield Ave., Pasadena, CA 91101 Map and Directions >> Main Phone: (626) 744-7311. Hours: 7:30 am to 5:30 pm; Monday – Thursday and every other Friday

  5. The Water Distribution Division provides planned replacement and repairs of existing water mains, meters, fire hydrants and valves. The division also responds to the customer complaints on water outages, leaks etc. The division maintains approximately 400 miles of water main lines in the City.

  6. Please contact Customer Service if you need immediate assistance or try again later. 626.744.4005 7:30 a.m. to 5:30 p.m. M-F except holidays. Pasadena Water & Power has upgraded its online account management to better serve you.

  7. Call office at (713) 475-5566 during business hours; a 4% processing fee is assessed. Night depository (Night drop) at the City Annex after business hours (these payments will not be processed until the following day’s business). Drive-through lanes at the City Annex.

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