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KNOWLEDGE AND ABILITIES. Knowledge of: Principles, practices, methods, techniques, materials, tools, and equipment required for installation, maintenance, and troubleshooting of hardware, software, computer and peripheral equipment, network, security, and server infrastructure issues.
568 College Help Desk jobs available on Indeed.com. Apply to Help Desk Analyst, Technical Support Specialist, Operations Associate and more!
This post provides detailed information on the IT help desk support job description, including the key duties, tasks, and responsibilities they commonly perform. It also highlights the major requirements that you may be expected to fulfill to be hired for the IT help desk support role.
The following lists general duties for each position at the help desk. The lab monitor and helpdesk consultant positions are staffed by MCLA students who are trained to assist other MCLA students. See below for more information on how to become a HelpDesk employeee.
Sample responsibilities for this position include: Provide technical support for Win 7, MS Office, VPN, Active Directory. Be responsible for handling priority tickets for network, server, and VPN related issues, working on more intensive projects.
EDUCATION AND EXPERIENCE: Graduation from high school or GED equivalent, and at least one year of responsible experience in the operation of computer help desk services that involves providing user support; or an equivalent combination of training and experience. An associate degree is preferred.
26 Μαΐ 2020 · Help Desk Specialist responsibilities include: Providing first level contact and convey resolutions to customer issues. Properly escalating unresolved queries to the next level of support. Tracking, routing and redirecting problems to correct resources.
