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New technologies are enabling 911 callers to exchange multimedia (e.g., photos, videos, text messages) with 911 centers.1 Images and videos from incidents, such as property damage or motor vehicle accidents, can improve situational awareness and inform emergency response efforts.
How does the introduction of texting, video calls, and inclusion of photos by 911 callers affect 911 communications operations in terms of facilitating better communications with the hearing and visually impaired and people with language barriers?
9-1-1 Bookmarks. 9-1-1 Campaign Style Guide. This collection of 911 resources has been produced by both the National 911 Education Coalition and 911 organizations across the country. Please download and share them with your peers to help spread awareness of appropriate uses of 911.
10 Ιουν 2024 · Discover the crucial differences between 911 and non-emergency services. This guide helps you make informed decisions in various situations.
20 Απρ 2024 · Some common examples where you might use the non-emergency line include: Reporting a property crime with no suspect present (theft, vandalism, etc.) Filing a complaint about noise violations or public nuisances. Alerting authorities about suspicious activity that is not an immediate threat.
30 Σεπ 2024 · Using 911 for non-emergency calls may delay help for people caught in real emergencies. Some communities have designated the number 3-1-1 for non-emergency calls to police and other government services.
15 Ιουλ 2023 · Departments across the country are already leveraging the technology to ease their telecommunicators’ non-emergency burden by using AI to triage non-emergency calls.
