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  1. If you’re having difficulty meeting your CommBank loan or credit card repayments as a result of being the victim of a scam, our Financial assist team is here to support you: Message us in the CommBank app; Call us: 1300 720 814 or business customers call us on 13 2607 8am to 9pm Monday to Friday (AEST) 9am to 2pm Saturday (AEST)

  2. It’s important to call us immediately on 13 2221 if: You see any suspicious activity on your account. A card, cheque, mobile phone or other payment device is lost or stolen. Your PIN number, password or any other banking codes have become known to someone else.

  3. 31 Ιαν 2022 · Received a suspicious message, but haven’t clicked on it? No need to call – you can report it to hoax@cba.com.au. Is that really from CommBank? If you get an unexpected call from CommBank you can use CallerCheck to ask us to send you a security message to your CommBank app to verify it’s us.

  4. 26 Ιουλ 2024 · If you're called unexpectedly by a financial services firm, always ring them back using the number on the FS Register. If you think you’ve been targeted by a scam, please report it to us online. We look into every report we receive, and it could help protect others from fraudsters.

  5. See the Find where to report fraud page for more information on how to report scams. Complete the below form to submit your feedback and enquiries. Are you trying to report fraud?

  6. Scammers pretend to be from organisations you know and trust – like myGov, your bank, the police or government. If you’re not sure, call the official phone number of the organisation to check. REPORT. The more we talk, the less power they have. Report scams to us when you see them.

  7. If you think you’ve been targeted by an investment scam, report it to the FCA ScamSmart website. If you’ve been targeted, even if you’re not a victim of it, you can report it to Action Fraud. Call 0300 123 2040 or use the online reporting tool on Action Fraud website.

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