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  1. 1. Complaint submitted. You submit a complaint, or another government agency forwards your complaint to us. You will receive email updates and can check the status of your complaint. 2. Route. We'll send your complaint directly to the company so it can review the issues in your complaint.

    • Log In

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    • Consumer Complaint Database

      The Consumer Complaint Database shows the consumer's...

    • Contact Us

      Whether you have questions about the Consumer Financial...

    • Several Steps

      How we share complaints Consistent with applicable law, we...

    • Data

      We forward each complaint to the appropriate company for a...

    • Ask Cfpb

      What do I need to know about consolidating my credit card...

    • Credit Cards

      Having trouble with a financial product or service? If...

    • Consumer Complaint Program

      We send consumers’ complaints about consumer financial...

  2. Having trouble with a financial product or service? If you've already tried reaching out to the company and still have an issue, you can submit a complaint. Tell us about your issue—we'll forward it to the company and work to get you a response, generally within 15 days.

  3. We send consumers’ complaints about consumer financial products and services—including complaints referred to the CFPB by prudential regulators and other government agencies—to the CFPB-supervised bank or credit union or to the nonbank identified by the consumer.

  4. The Consumer Financial Protection Bureau (CFPB) helps consumers by providing educational materials and accepting complaints. It supervises banks, lenders, and large non-bank entities, such as credit reporting agencies and debt collection companies.

  5. 8 Αυγ 2023 · The Consumer Financial Protection Bureau (CFPB), a federal government agency, collects consumer complaints about credit cards, mortgages, bank accounts, student loans, consumer loans, credit ...

  6. 15 Αυγ 2024 · If contacting your bank directly does not help, visit the Consumer Financial Protection Bureau (CFPB) complaint page to: See which specific banking and credit services and products you can complain about through the CFPB; Understand the complaint process; Find out what documents and information you need to include with your complaint

  7. The CFPB has handled over three million complaints, helping consumers connect with financial companies to get direct responses about problems with mortgages, student loans, debt collection, credit reports, and other financial products and services.

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