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  1. Visit asurion.com/claims/cricket or call 855-309-8342 to check current eligibility. Same-day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty.

  2. How to File a Phone Insurance Claim? Call Customer Support at 1-855-309-8342 to file a claim, or visit phoneclaim.com/cricket and select Start a Claim. Once the claim is approved, watch for you replacement phone to arrive; most are shipped the next business day. Activate your new phone promptly when it arrives.

  3. Keeping you smiling when the unexpected happens. Learn about protection from Asurion for your Cricket device.

  4. Starting from $10 up to $250 per approved claim, depending on phone model. Deductibles are non-refundable. Find your deductible. Three (3) claims, including cracked screen repairs, in any consecutive 12-month period. Maximum replacement value of $2500 per claim. Enrollment is optional.

  5. You can sign up for Cricket Protect when you purchase and activate a new, eligible phone on the Cricket network or purchase and set up a new smartwatch. You're covered for loss, theft, damage (including liquid), and out-of-warranty malfunction. If your claim is approved, you'll receive a new or refurbished replacement device.

  6. Filing a claim with Asurion online is quick and easy. Just choose your carrier and phone model and get your phone replaced or repaired as soon as next day.

  7. Your options to file an insurance claim for lost, stolen, or damaged devices through Cricket Protect from Cricket Wireless.

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