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1. searchcustomerexperience.techtarget.com › definitions › Oracle-CRMCustomer Experience Definitions from TechTarget

   searchcustomerexperience.techtarget.com › definitions › Oracle-CRM

   • Αποθηκευμένο αντίγραφο

   Adobe Experience Platform is a suite of customer experience management (CXM) solutions from Adobe. Apex (Salesforce) Salesforce Apex is a Microsoft-certified framework for building software as a service (SaaS) apps on top of Salesforce's customer relationship management (CRM) functionality. What is actionable intelligence?

2. searchcustomerexperience.techtarget.com › series › Tech-WatchTech Watch - - Customer Experience

   searchcustomerexperience.techtarget.com › series › Tech-Watch

   • Αποθηκευμένο αντίγραφο

   Oracle CRM. Act-On now a growth marketing platform, launches upgrades. Act-On's product upgrades include a partnership with Zapier and enhancements to SMS and email messaging to customers, as well as new creation tools for edits on landing pages.

3. searchcustomerexperience.techtarget.com › tip › Evaluate-call-center-outsourcingEvaluate call center outsourcing costs and benefits

   searchcustomerexperience.techtarget.com › tip › Evaluate-call-center-outsourcing

   8 Σεπ 2020 · Decreased customer satisfaction. Customer satisfaction is often lower when dealing with an outsourcer. In many cases this is a management issue, but it does show the risk of outsourcing and the effort that is required to make it successful. Decreased control.