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  1. To Contact the LAHelpU Customer Service Center. Call LAHelpU Customer Service Center at (888) 524-3578. To speak with a customer service representative about SNAP, select your language, then press these numbers as prompted: 3-2-1-3-6. Tip: Don't press all five numbers at once.

  2. Eligible households can receive food assistance through regular SNAP or through the Louisiana Combined Application Project (LaCAP). For more information on SNAP and other services available through the Department of Children and Family Services (DCFS), call 1-888-LAHELP-U (1-888-524-3578).

  3. DCFS Customer Service Chatbot - Try it! DCFS is building a chatbot that can provide quick answers to questions about our food assistance programs. It's a work in progress, but we invite you to try it.

  4. Contact Information. Help with Your P-EBT Card: To activate your P-EBT card, check your balance, or set your PIN, call the EBT Customer Service Center at 1-888-997-1117.

  5. Benefit/Services Information. The following programs are currently available through LA CAFÉ: Supplemental Nutrition Assistance Program (SNAP) (formerly Food Stamps) Provides monthly benefits that help low-income households buy the food they need for good health.

  6. CUSTOMER SERVICE. LAHelpU.dcfs@la.gov ; 1-888-524-3578; Louisiana Relay TTY; 1-888-997-1117 EBT Card; M - F, 7:30 am - 6:00 pm; REPORT CHILD ABUSE/NEGLECT. 1-855-452-5437

  7. Louisiana residents who receive Supplemental Nutrition Assistance Program (SNAP) benefits, formerly known as Food Stamps, may now purchase groceries online at retailers around the state. Consumers can use their EBT cards to shop and pay for qualified foods online. Delivery and other associated costs are not covered by SNAP benefits.

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