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Official support page for Garena Free Fire account deletion inquiries and assistance.
For accounts with Negative Diamonds, it is due to refunded transactions and will have to top up the negative diamonds to remove the restriction. Depending on what transaction was refunded, the exact amount of diamonds or equivalent will be deducted from the account.
Make sure before you buy Free Fire Top Up from G2G, you need to know your Free Fire ID account. Follow these steps to find your Free Fire player ID: Log in to your Free Fire account. Tap your avatar icon in the top-left corner. Your Free Fire ID will be displayed.
Purchases for in-game virtual currencies (e.g., diamonds, etc.), virtual items (e.g., characters, skins, weapons, etc.), other entitlements, or services will also be lost and will be forfeited pursuant to Garena’s Terms of Service.
Here are the steps you need to follow for the account deletion: Unique Code Generation: Upon submitting a ticket, you will receive a unique code via in-game mail, typically within 72 hours.
Warning, account deletion is permanent.
Any account with negative diamonds must top-up the required amount shown in the message to remove the restriction regardless of who asked for the refund. Like any online game, purchased items such as diamonds or Airdrops can sometimes be delayed.
