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  1. Returns, items not received, and refunds for buyers. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy.

  2. To be eligible for buyer protections, you need to report the item hasn't arrived within 30 calendar days after the delivery date, so get in touch with the seller as soon as you can. Refunds are typically available within 3-5 business days. Report an item you didn't receive.

  3. If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered. To improve your help experience, please sign in to your account. Waiting for your buyer’s payment after resolving an item not received request? See our page on payments holds on your sold items.

  4. Report that your item hasn't arrived. You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived. The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.

  5. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns.

  6. What to do when a buyer opens an item not received request. In the email you received telling you the buyer's issue, select See request details. You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. You'll also see your response options:

  7. 19 Αυγ 2011 · Όταν βάλετε το παιδί σας να καθίσει, ήρεμα κι ευγενικά περιγράψτε του τι έγινε. Και μετά ρωτήστε το αν μπορεί να εξηγήσει τι προκάλεσε το ξέσπασμά του. Πείτε του (με λίγα λόγια!) ότι μπορεί ...

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