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  1. Call customer service right away at (877) 328-9677. Wait through two card number prompts without entering your EBT card number and you will hear a prompt to report your card as lost or stolen. Once reported, your EBT card is disabled and you are told how to get a new card.

    • Reporting

      Reporting File a Complaint. Against a Licensed facility, a...

    • CA EBT Locator

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    • Lost or Stolen Card

      If your EBT card is Lost, Stolen, or Damaged. Call customer...

    • When to Call

      (877) 328-9677 is a free call from California landlines;...

  2. www.ebtproject.ca.gov › Clients › lostStolenLost or Stolen - California

    If your EBT card is Lost, Stolen, or Damaged. Call customer service right away at (877) 328-9677. Once reported, your EBT card is disabled and you are told how to get a new card. Call customer service as soon as possible!

  3. (877) 328-9677 is a free call from California landlines; when using a cell phone, normal cellular telephone charges may apply. Customer Service is open 24 hours a day, seven days a week to answer any questions you may have about your EBT Card.

  4. Call customer service right away at (877) 328-9677. Once reported, your EBT card is disabled and you are told how to get a new card. Call customer service as soon as possible! If someone uses your card and personal identification number (PIN) to get benefits, these benefits might not be replaceable.

  5. We welcome your comments, suggestions and questions. You can contact the Department in several ways. Telephone (916) 651-8848. Email piar@dss.ca.gov. Mail California Department of Social Services 744 P Street Sacramento, CA 95814. Out-of-State Inquires cdss.osi@dss.ca.gov.

  6. Lost or stolen EBT cards or electronically stolen benefits. Lost or stolen cards should be reported immediately to the state’s designated 24-hour EBT telephone number. (The toll-free number in California is (877) 328-9677.) [See 7 C.F.R. § 274.2(e)(10)(v); Welf. & Inst. Code § 10072(f); MPP § 16-515.3.] Once reported, the county will ...

  7. www.ebtproject.ca.gov › Clients › clientfaqClient FAQ - California

    What do I do if my EBT card is lost, stolen, or damaged? Report the lost, stolen, or damaged EBT card as soon as possible. Call customer service at (877) 328-9677.

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