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  1. If you are not sure if you qualify for ECM/CS services, contact the Alliance Member Services Department at 800-700-3874 from 8 a.m. to 5:30 p.m., Monday through Friday. If you need language assistance, we have a special telephone line to get an interpreter who speaks your language at no cost to you.

  2. If you need language assistance, we have a special telephone line to get an interpreter who speaks your language at no cost to you. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711).

  3. Google's service, offered free of charge, instantly translates words, phrases, and web pages between English and over 100 other languages.

  4. Kern Family Health Care (KFHC) covers the Enhanced Care Management (ECM) services for members that are eligible. These services are to help connect doctors, behavioral health services and community-based services. You may be called if the ECM program is right for you.

  5. The Low-Income Home Energy Assistance Program (HEAP) provides assistance to eligible low-income applicants with their home energy. The program serves residents facing weather-related emergencies due to changing temperatures. This program provides: - Bill payment assistance (gas, propane, electric)

  6. HEAP Utility payment assistance is not just for households living below poverty, but it is based on income. If the following chart reflects your situation, you could receive once-a-year assistance of $210 to $350 toward your household’s utility payment. Click below.

  7. 13 Αυγ 2024 · ECM is a new statewide Medi-Cal benefit available to eligible members with complex needs, including: Access to a single Lead Care Manager who provides comprehensive care management and coordinates their health and health-related care and services.