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  1. Remove USB drivers. Some PC’s may have issues with USB drivers. We recommend to try and uninstall all old drivers if possible. The tool USBDeview makes this process easier. Download the tool here: https://www.nirsoft.net/utils/usbdeview.zip. Open USBdeview.exe as admin. Select all devices with Vendor ID 1395.

  2. 23 Αυγ 2024 · EPOS Connect is a desktop application that enables the user to update EPOS devices with the latest available firmware, configure the device to the preferred settings and connect EPOS devices seamlessly with the range of softphones. You can download the EPOS Connect software via this link.

  3. EPOS Connect for Windows gives the end user access to the latest firmware updates and personalized audio device settings. Stay in control with a tool that keeps EPOS headsets and speakerphones work seamlessly with all leading softphones.

  4. I've just bought an EPOS GSX 1000 for gaming on a brand new windows 11 PC, but I couldn't enable 7.1 in the windows sound configuration, and the SENNHEISER support confirmed to me that it could not be done since windows 11 is not supported.

  5. Get the latest official EPOS drivers for Windows 11, 10, 8.1, 8, or 7. Update drivers using the largest database.

  6. Plugging into a 'bad' usb port would bork the driver and require a manual uninstall. I repeated this until 1 usb port worked and haven't had any issues since, plus EPOS updated the device firmware and Gaming Suite to support Windows 11.

  7. Check from the audio device properties that it has EPOS audio driver shown as installed driver, if not then update the drivers manually through windows with online search.

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