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  1. Call our Automated System at 800-917-7489 to pay your bill by phone. There are no fees for phone payments using our automated system. Phone payments can be made by bank account, debit card or major credit card, and payments are posted to your account immediately.

  2. Please contact us to make a payment and restore account access. If your payment is due and you can’t get access to your account, the best option is using Express Pay to make a payment without logging in. You can also pay by phone using our automated line 800-917-7489 or mail your payment to: Frontier Communications P.O. Box 740407

  3. Make a payment, track your appointments, or update your services, all from your phone with the free MyFrontier App. Your Frontier account is at your fingertips with easy access to billing, scheduling, and support.

  4. If you’re unable to transfer your existing number, we’ll provide a new number at no cost to you. Note: Sometimes, providers will place a Local Carrier Change Freeze on your account to protect against unauthorized transfers.

  5. Simply have your order number or account number handy. Welcome to Frontier online support. Get answers to questions on billing issues, account management, products and services, internet set-up, and more.

  6. Find answers to your questions about setting up and using your email account, router and home internet access. Need troubleshooting help? You'll find it here. Order/Ticket Status. Check your Frontier trouble ticket status easily by entering your ticket number, zip code and name, or your account number. Support Wizard

  7. Enter your order or trouble ticket number, service address ZIP code, and last name or business name. You can also enter your account number. Check the “I’m not a robot” box. Select Check Status.

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