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  1. If we shipped you the wrong product, please contact our Customer Care Team via email at cs@godiva.my. When will I receive my tracking number? At our distribution centre, tracking numbers are assigned, when applicable, to packages immediately and generally appear on our website along with your order information

  2. At our distribution centre, tracking numbers are assigned, when applicable, to packages immediately and generally appear on our website along with your order information. However, it may take up to 72 hours before the package is checked into the carrier's tracking system.

  3. General Information. We offer a variety of shipping options, including Standard, Second Day, Next Day, and Saturday delivery. We do not offer Sunday delivery. We cannot guarantee Monday delivery, as weather conditions sometimes prevent us from shipping over the weekend.

  4. At GODIVA, we put as much care into the delivery of your chocolates as we do creating them, which is why dispatch times are designed to ensure they always arrive in pristine condition. Most orders will be shipped within 7 business days of your purchase.

  5. How can I track GODIVA Chocolates order status? You can track your order status in AfterShip tracking page: https://www.aftership.com/track by using the tracking number that you received in your order confirmation email.

  6. To find out where your parcel is, you need to know only tracking number of your package. Tracking number or tracking code is a unique number assigned to each package, which allows you to monitor the movement of the parcel between the countries or even inside one country.

  7. Parcels app allows you to track the packages delivered by Philippines Post, as well as any packages sent from China, Hong Kong, Singapore, or bought on AliExpress, Joom, GearBest, BangGood, Taobao, eBay, JD.com, Shopee and other popular online stores.

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