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We’ve written a template letter to help you make a formal complaint to your bank if you were a victim of a bank transfer or APP scam. You should use this after reporting the scam when it first happened, after you have a clearer idea of what happened and what your bank’s position is.
Writing a complaint letter to a scammer can be a powerful way to hold them accountable and potentially recover your losses. By following these steps and providing clear and concise details, you can create an impact and demand action. Complaint Letter for Scammer Format
Use our free letter template to complain to your bank about APP fraud before 7 October 2024. This letter can be used for banks not signed up to the voluntary CRM code.
29 Σεπ 2022 · This document is relevant to the payments industry, consumer groups and PSPs, particularly those already involved in our work on APP scams. What happens next? The consultation is open until 5pm on 25 November 2022. You can email your comments to appscams@psr.org.uk or write to us at: APP scams team Payment Systems Regulator
APP scams. What are Authorised Push Payment scams? APP scams happen when someone is tricked into sending money to a fraudster posing as a genuine payee. Every year thousands of individuals and businesses fall victim to APP scams, which can have a devastating impact on people's lives.
If you’ve been the victim of a phishing email scam and have had money taken from your account, use our template letter to have the money reimbursed.
The Payments Association welcomes the opportunity to contribute to the PSR Consultation Paper “A new reimbursement requirement Faster Payments APP scam reimbursement rules and operator monitoring”.
