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The history of total quality management (TQM) began initially as a term coined by the Naval Air Systems Command to describe its Japanese-style management approach to quality improvement. An umbrella methodology for continually improving the quality of all processes, it draws on a knowledge of the principles and practices of:
- ISO 9000 Series
ISO 9000:2015 principles of Quality Management. The ISO...
- Kaoru Ishikawa
The career of Kaoru Ishikawa in some ways parallels the...
- History of Quality
The U.S. response, emphasizing not only statistics but...
- ISO 9000 Series
The U.S. response, emphasizing not only statistics but approaches that embraced the entire organization, became known as Total Quality Management (TQM). Several other quality initiatives followed. The ISO 9000 series of quality-management standards, for example, were published in 1987.
1 Οκτ 1998 · This chapter is about the history and the different approaches of business process management with a focus on Total Quality Management (TQM) and Business Process Reengineering (BPR).
1 Ιουλ 2019 · Findings: At the origin of the quality movement, Shewhart defined quality through an account of production (later called value generation theory), and suggested the scientific model (later to...
21 Ιουν 2017 · In this article, we’ll discuss the history of one of the preeminent quality management philosophies, total quality management (TQM). We’ll learn how it can help for profits and nonprofits become more effective and cost-efficient.
The origins of the theory and practice of Total Quality Management (TQM) can be traced back to the 1920s where Walter Shewhart in 1924 began to apply statistical process control (SPC) in the Bell Telephone Company’s Hawthorne Plant.
The quality inspection stage started about 1910 when the Ford Motor Company, then one of the world’s largest manufacturers, employed teams of inspectors to check the quality of the T-model car1.
