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HOW TO FILE A COMPLAINT ABOUT HOSPICE CARE. If you or your caregiver have concerns about the quality of care you receive from your hospice provider, you can fle a complaint.
Hospice Isle of Man undertakes to do the following with regard to your complaint: Treat it seriously; and deal with it sympathetically, swiftly, impartially and with courtesy.
The hospice that serves you must advise you of your right to file a complaint with the Department of Health Services; they must also explain the complaint filing process.
How to complain. Our information, How to Make a Complaint, will be available to all of our users from the outset of their treatment as part of their induction to the service. This information will also be available on the Hospice website, at the Hospice reception, and in the Hospice retail outlets.
Complaints Form If you want your complaint or suggestion investigated you can: • Place this completed form in the box provided at the entrance of our hospice in Turnchapel. • Post it to St Luke’s Hospice at the address on the back of this leaflet. • Email: info@stlukes-hospice.org.uk. • Fax to: 01752 481818. Something to tell us?
A grievance or complaint (hereafter referred to as grievance) is a formal or informal written or verbal complaint that is made to any hospice employee, including volunteers and individuals furnishing hospice services under arrangement, by a patient or the patient’s representative
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