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  1. Customers and employees of the FLHSMV can e-mail request for a fraud investigation to: fraud@flhsmv.gov to report fraud directly to the Fraud Section. When reporting suspected driver license fraud, please try to include the victim’s name, address, and contact information.

  2. Anyone suspected of committing driver license fraud may be charged with any of a number of violation of state and/or federal law. Find out more about protecting yourself and reporting identity theft and driver license fraud.

  3. Customer Service Center representatives are available Monday – Friday, 8:00 a.m. – 5:00 p.m., (EST) at 850-617-2000. Please be prepared to provide your driver license number, Social Security number, title or vehicle identification number.

  4. Along with mail fraud, you can report identity theft and suspicious mail. 10. Contact your local law enforcement. In some cases, you may need to take more drastic action. Misaddressed mail from the Department of Motor Vehicles (DMV) or an insurance provider might indicate graver criminal activity. Contact the sender and inform them of the error.

  5. Report Fraud, Scams & File Complaints. If you have fallen victim to scams or fraud, we encourage you to file a report with federal and state agencies. Also, contact law enforcement offices in your local area to report the crime.

  6. To access email support, please fill out the contact form located here: https://www3.flhsmv.gov/dmv/dmvemailsystem/index.cfm. You'll be prompted to select the type of question for which you need help. For any driver or vehicle-related questions, please contact Florida Highway Safety and Motor Vehicles.

  7. The Customer Service Portal can be used to submit a request, report an issue, or access self-help resources via Frequently Asked Questions. FDOT is committed to handling requests for information and general inquiries in an efficient manner.

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