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  1. If restarting the system software download fails, follow the instructions below. Update PS5 system software using a PC or Mac. Using a PC or Mac, create a folder named "PS5" on a USB drive formatted as FAT32 or exFAT. Inside that folder, create another folder named "UPDATE".

  2. Select or enter your model to download drivers, firmware updates, BIOS & software.

  3. 12 Σεπ 2024 · Select Update System Software. Select Update from USB Storage Device > OK. If your PS5 console does not recognize the file, check that the folder names and file name are correct.

  4. The “fix” is instructing Windows or the application being used (Discord, Skype, some games that support audio communication) to switch back specifically to the desired headphone/mic. Have a look at the “switching between audio devices” section on this page.

  5. To connect the PS4 headset to your PC, insert the headphone jack into the computer or laptop port. It also works with a Mac, but you might need to use a USB-C to USB-A adapter. For Xbox, simply connect the 3.5 mm jack to it.

  6. PS4 console: Update game or apps. Highlight a game or app and press the OPTIONS button. Select Check for Update. If an update is available, follow the on-screen instructions to install the update. Automatic updates on PS4 console. How to check the system software version on your PS5 console.

  7. Connect your Windows PC and your controller with a USB cable. You can also use a DualSense Edge™ wireless controller or a DUALSHOCK®4 wireless controller. To use voice chat, you’ll need a microphone, such as the built-in microphone on your Windows PC.