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  1. When you’re selling on eBay, you might sometimes need to get in touch with a buyer. Depending on whether they’ve already purchased an item from you, or have just bid on one of your listings, you’ll be able to contact them in slightly different ways.

  2. Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item). Select Ask eBay to step in and help. Select a reason from the dropdown menu, then select Confirm. Go to Purchases.

  3. www.ebay.com › help › accountContact eBay | eBay

    When you’re selling on eBay, you might sometimes need to get in touch with a buyer. Depending on whether they’ve already purchased an item from you, or have just bid on one of your listings, you’ll be able to contact them in slightly different ways.

  4. You can also submit a request for your personal data from your eBay account. Here's how: Go to the Account tab in My eBay - opens in new window or tab. Under Personal Info, select Request your eBay data.

  5. Find answers to your buying, selling, and account questions, or contact us for more help.

  6. Go to the Seller Information section at the top of the listing and select Contact Seller. Choose the topic that best matches your question on the Find answers page. If you can't find a solution to your question, select Other, then select Contact the seller. Type your question for the seller.

  7. Contacting a buyer or bidder. Find out how to get in touch with a buyer. Blocking a buyer. Learn how to block certain members from bidding on or buying your items. Reporting an issue with a buyer. If you’re having trouble with a buyer and believe they’re violating an eBay policy, let us know about it. Was this article helpful?

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