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Open a request to let the seller know that your item hasn't arrived, or that you want to return it. Try to work things out – we ask sellers to respond within 3 business days and resolve your request. Ask eBay to step in and help if the seller hasn't responded or things aren't resolved.
eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. For all the details of how eBay Money Back Guarantee works – what's covered, what's excluded, and what buyers and sellers need to do – please read our full policy.
If there's an open cancellation request, return request, eBay Money Back Guarantee case, a report that an item hasn't arrived, or an open dispute made outside of eBay against an order, then the Send refund option will not be available.
Your available funds will be sent to your eBay balance, typically in 1 day, where you can use them to pay for items, postage, and other selling costs on eBay.co.uk. Private sellers can still request payouts directly to a linked bank account by selecting Withdraw in the Payments tab.
How to handle a return request as a seller. You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. 4 min article.
To request a return, select the item you want to send back from your recent purchases above, or use the button below. You can also start a return request from your Purchases in My eBay. Open a return request - opens in new window or tab
The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. Some business equipment categories are also excluded—though they may be covered by ...
