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When your return request is accepted, we'll send an email to your Messages - opens in new window or tab asking you to send the item back. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process.
Before you can send an item back to the seller, you need to start a return. When the seller accepts your return request, you'll either receive a return shipping label from eBay or the seller, or you'll be asked to purchase a label directly from a carrier.
We’ll send an email to your Messages - opens in new window or tab with the subject line “Send the item back” with all the details of your return request. You’ll need to post the item back before the date stated in this email.
Open a request to let the seller know that your item hasn't arrived, or that you want to return it. Try to work things out – we ask sellers to respond within 3 business days and resolve your request. Ask eBay to step in and help if the seller hasn't responded or things aren't resolved.
There are several ways you can send an item back to the seller. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return.
29 Μαρ 2019 · Then, fill in the form and click “Request a Return.” Next, print out the return labels, repack the item, and put it in the mail to send it back to the seller. Finally, expect to wait up to 6 days after the seller receives the item to get your refund. For advice on how to find an eBay shop’s return policy, read on!
As a seller, you can issue refunds through Seller Hub or My eBay. You can also issue a refund through a cancellation or return request, or a report that an item hasn't arrived. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute.
