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  1. Scammers imitate email addresses and communication styles to send what appears as legitimate Amazon emails. Check Message Center. If you receive an email claiming to be from Amazon and are unsure if it’s from us, visit Message Center to view all email correspondence sent by Amazon.

  2. If you've received suspicious communications or found a suspicious website claiming to be from Amazon, visit the following Help pages: How to identify fake emails. How to identify fake text messages/SMS. How to identify fake phone calls. How to identify fake websites. What is an impersonation scam?

  3. Reporting suspicious phone calls, text messages, and emails. To report suspicious phone calls or SMS/text messages to the Federal Trade Commission (FTC), visit https://reportfraud.ftc.gov and follow the onscreen assistant. If you have security concerns about your account, review the Protect Your System Help page.

  4. 28 Σεπ 2023 · Scammers send emails to victims asking them to call Amazon customer support numbers provided to supposedly help fix issues with their accounts, reset passwords, or provide refunds owed. However, the phone numbers within the fake Amazon emails actually connect to the scammers themselves rather than real support.

  5. Do not call numbers sent over text or email, or found in online search results. Remember Amazon will not ask you to download or install any software to connect with customer service nor will we request payment for any customer service support. Check what others are saying. See if anyone else has reported a similar situation.

  6. If you have received suspicious communication claiming to be from Amazon and you don't have an account with us, report it at reportascam@amazon.com. For more information on the most common scam tactics, visit Scam trends .

  7. 11 Μαΐ 2024 · The Amazon customer service scam is a fraudulent phone scheme where scammers impersonate Amazon customer support agents. They call victims and claim unauthorized or fraudulent orders were placed on their accounts.