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  1. Need help from the Team Member Service Center? Open a case or review my case » Phone: 1-844-543-5747. Tell Me Why. Want to learn more about the "why" behind the decisions at American Airlines? Be sure to subscribe to the Tell Me Why podcast, a series that talks about the "why" behind the decisions we make or the approach we take at the company.

  2. Travel resources for our partners who have travel benefits on American. Travel Planner. Manage non-revenue travel on American and American Eagle flights. myIDTravel. Manage ZED travel on other airlines.

  3. Travel resources/policies. Getting to know Travel Planner; Travel Q&A's; Travel Allegations; Now boarding; Imputed income; Pass bank overview

  4. Open a dispute for assistance with incorrect charges or contact the Team Member Service Center for pass bank issues or other travel related questions. Additional Resources Jetwire

  5. You can call the Team Member Service Center help line at 800-447-2000. Monday through Friday, 7 a.m.–7 p.m. CT. You can also open a case or chat with an advisor in the Team Member Services space on Jetnet.

  6. If you’re an AAdvantage member, head to Travel Planner and update your profile to include your AAdvantage number. Your AAdvantage number will then automatically be added to any future non-rev listings. You can also manually add your AAdvantage number when you’re listing for non-rev travel.

  7. Explore our FAQ page for answers to your travel questions about booking, check-in, bags and more. Frequently Asked Questions Contact us . 800-222-2377 (U.S. and Canada – toll-free) English – 24 hours; Spanish – 24 hours; If you are outside the U.S. or Canada, contact Reservations. Contact Reservations

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