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  1. Need help from the Team Member Service Center? Open a case or review my case » Phone: 1-844-543-5747. Tell Me Why. Want to learn more about the "why" behind the decisions at American Airlines? Be sure to subscribe to the Tell Me Why podcast, a series that talks about the "why" behind the decisions we make or the approach we take at the company.

  2. newjetnet.aa.com › loginNewjetnet

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  3. AA20: Self-serve option. Active team members and retirees can purchase most AA20 tickets using a major credit card through the myIDTravel tool. Step by step article on the self-serve AA20 option.

  4. Open a dispute for assistance with incorrect charges or contact the Team Member Service Center for pass bank issues or other travel related questions. Additional Resources Jetwire

  5. American Airlines staff travel information for your next non-rev flight. Provided by the StaffTraveler community. Notes on: general, Baggage, Dress code, Listing, check-in, boarding, refunds, special, included flights, excluded flights, visa, listing phone number, email info, refunds email, Website.

  6. If you created your own listing, you check in on the same website (basically jetnet). If somebody else created your listing (as a D3, for example), then that person would have to check you in.

  7. You can call the Team Member Service Center help line at 800-447-2000. Monday through Friday, 7 a.m.–7 p.m. CT. You can also open a case or chat with an advisor in the Team Member Services space on Jetnet.