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1 Μαΐ 2000 · Firms with strong comprehensive culture implement highly the TQM elements of top management leadership, people, process, customer and supplier management.
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3 Μαρ 2014 · This research aims to investigate the role of Total Quality Management (TQM) as a strategic option for achieving competitive advantage in Architectural Design Firms (ADFs).
6 Νοε 2021 · TQM is the latest breakthrough in the field of management where all activities are aimed at optimizing customer satisfaction, through continuous process improvement.
Total quality management (TQM) is a management strategy that emphasizes a continuous, organization-wide effort to maintain quality customer service and satisfaction. The goal of TQM is to foster customer loyalty by delivering service levels that keep customers from coming back again.
27 Φεβ 2023 · In the “combinatorial approach,” the hard and soft elements of TQM directly and indirectly affect quality performance following three different configurations. In the first, the hard and soft elements play different roles in impacting performance.
This study supports practitioners, managers, and academicians in effectively recognizing and applying Quality 4.0 to enhance customer satisfaction, achieve innovation enterprise efficiency, and increase organizational competitiveness in the era of Industry 4.0.
7 Σεπ 2021 · The purpose of this paper is to analyze the evolution of total quality management (TQM) models, frameworks, and tools and techniques in higher education (HE) over the last thirty years from 1991 till 2020, based on a literature review.
