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1. www.researchgate.net › publication › 355955448(PDF) Total Quality Management: A Review of Recent Trend -...

   www.researchgate.net › publication › 355955448

   6 Νοε 2021 · Total Quality Management (TQM) is a management philosophy driven by achieving consistent customer satisfaction through continuous improvement of all organizational processes. According to...

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2. link.springer.com › content › pdfTotal Quality Management (TQM) - Springer

   link.springer.com › content › pdf

   The key principles of the TQM philosophy include the following: • Quality is based on the customer. • Quality is achieved by employees of all areas and levels.

3. www.researchgate.net › publication › 349895722_Total_Quality_Management_TQM(PDF) Total Quality Management, (TQM Concept, principles ... -...

   www.researchgate.net › publication › 349895722_Total_Quality_Management_TQM

   8 Μαρ 2021 · This paper reviews the basic approaches to total quality management, TQM, Fundamental Concepts of Excellence in their basic form and the criteria of quality award models for achievement of...

4. www.researchgate.net › publication › 257419540_An_overview_of_total_quality(PDF) An overview of total quality management: understanding the...

   www.researchgate.net › publication › 257419540_An_overview_of_total_quality

   1 Σεπ 2013 · This study provides a framework for better understanding the fundamentals of TQM in service organizations and seeks an in-depth knowledge of TQM theory to the service managers and practitioners.

5. uir.unisa.ac.za › bitstream › handleCHAPTER 4 LITERATURE REVIEW – PRIMARY DIMENSIONS OF THE TOTAL...

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   In this chapter, the six primary dimensions – leadership and top management commitment, strategic planning, empowerment, teamwork, continuous improvement, and customer and employee satisfaction – are shown to drive the TQM transformation.

6. www.emerald.com › insight › contentA literature review on total quality management (models,...

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   7 Σεπ 2021 · The purpose of this paper is to analyze the evolution of total quality management (TQM) models, frameworks, and tools and techniques in higher education (HE) over the last thirty years from 1991 till 2020, based on a literature review.

7. onlinelibrary.wiley.com › doi › pdfTQM: An Overview and the Role of Management - Wiley Online...

   onlinelibrary.wiley.com › doi › pdf

   27 Ιουλ 2016 · The chapter examines the key elements of TQM commitment and leadership of the chief executive officer (CEO), planning and organization, using tools and techniques, education and training, employee involvement, teamwork, measurement and feedback, and cultural change.