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Journal of Service Management focuses on service management research publishing papers showing a unique and significant contribution to service literature while providing a resource for those working across the full spectrum of service management field irrespective of discipline.
Service virtuousness: implementing the very best of human qualities in service delivery Dana Yagil. In light of the increasing prevalence of non-human services, organizations can benefit by emphasizing distinctively human qualities in their services. This paper suggests that…
3 Νοε 2014 · To address these gaps, we reviewed empirical studies with service-related outcomes published in management and organizational behavior journals as well as critical summative and theoretical works within the fields of management and marketing, and constructed an integrative framework for services management theory and research.
Journal of Service Management. ISSN: 1757-5818. Article publication date: 26 September 2019. Issue publication date: 15 November 2019. Downloads. 13647. pdf (278 KB) Abstract. Purpose. Service design is a multidisciplinary approach that plays a key role in fostering service innovation.
25 Μαΐ 2022 · The Palgrave Handbook of Service Management. Bo Edvardsson & Bård Tronvoll. 2506 Accesses. 2 Citations. Abstract. After the Introduction, this chapter consists of four sections where the first provides an overview of the evolution of service management research and practice.
Content versus community focus in live streaming services: how to drive engagement in synchronous social media. Social live-streaming services are an emerging form of social media that is gaining in popularity among researchers and practitioners. By facilitating real-time interactions….
25 Απρ 2022 · After assigning more pragmatic labels to these three categories, we distinguished perspectives that treat service as an output (e.g. ‘service offering’, ‘service product’ and ‘service experience’), as a process (e.g. ‘service activity’, ‘service process’, ‘service delivery’ and ‘service provision’) and as a strategic ...
