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Service virtuousness: implementing the very best of human qualities in service delivery Dana Yagil. In light of the increasing prevalence of non-human services, organizations can benefit by emphasizing distinctively human qualities in their services. This paper suggests that…
- Journal of Service Management: Vol. 33 Iss. 1 - Emerald Insight
Journal of Service Management: Volume 33 Issue 1. Subjects:...
- Journal of Service Management: Vol. 33 Iss. 1 - Emerald Insight
30 Απρ 2018 · This article reviews both key tenets of widely used practitioner-oriented change models and findings from scholarly research on organizational change processes to develop an integrative summary...
1 Μαΐ 2007 · This article compares problems and strategies cited in the services marketing literature with those reported by actual service suppliers in a study conducted by the authors.
10 Μαΐ 2021 · The main purpose of this study is identifying the various factors affecting change management success, as well as examine their relevance in the case of a Moroccan construction company.
Journal of Service Management focuses on service management research publishing papers showing a unique and significant contribution to service literature while providing a resource for those working across the full spectrum of service management field irrespective of discipline.
12 Αυγ 2019 · The Service Management perspective emerged within different disciplines with a series of somewhat different and yet interconnected perspectives.
Journal of Service Management: Volume 33 Issue 1. Subjects: Management science & operations Service management. Subscribe to table of contents alerts. RSS feed. Table of contents. Transcendent service management. Richard Thomas Watson, Leyland F. Pitt.
