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  1. Contact us by Phone, Email, or Mail. E-ZPass Virginia customer representatives are available Monday through Friday, except for state holidays. Help is also available through our automated telephone system.

  2. Just call toll-free 1-877-762-7824. E-ZPass operators are available from 7a.m. to 7p.m.

  3. It can take up to 24 hours for new accounts, payments, and new transponders to be activated and detected at Virginia toll plazas, and up to 48 hours in out-of-state lanes. Please contact a Service Center for help troubleshooting.

  4. When you contact our Customer Service Center at 1-877-762-7824 or apply online to open an account or request an additional transponder, the transponder is sent out within two business days.

  5. E-Zpass, DMV and VDOT Customer Service Centers. Order an E-Zpass or manage your account Department of Motor Vehicles. See all online DMV Services Department of Motor Vehicles.

  6. visit an E-ZPass customer service center (listed above) OR; return the transponder via mail to: E-ZPass Service Center PO Box 1234 Clifton Forge, VA 24422-1234. For more information, visit ezpassva.com or call toll free at 1-877-762-7824. Transponders remain the property of the Virginia Department of Transportation.

  7. Customer Service. For assistance with your E-ZPass transponder or account, please select your local E-ZPass agency from the list below. If you are unsure which agency is yours, check your transponder for the issuing agency name. E-ZPass Delaware. E-ZPass Maine.

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