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  1. By phone. The best way to reach the Department of Unemployment Assistance (DUA) is by phone. Our main Call Center can be reached at (877) 626-6800 from 8:30 a.m. to 4:30 p.m., Monday through Friday. Multilingual call agents are available.

  2. DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program. To report fraud or get help with your claim, call Unemployment Customer Assistance at (877) 626-6800.

  3. Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800 Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

  4. Call 877-626-6800 from area codes 351, 413, 508, 774, and 978 or 617-626-6800 from any other area code. Shorter waiting times can be expected later in the week. You can file a new claim or reopen your existing unemployment claim by telephone. Click here to know Massachusetts unemployment phone numbers.

  5. You can also apply for UI over the phone with the Department of Unemployment Assistance (DUA): 877-626-6800. Help is available in many languages over the phone. To apply in person, you must make an appointment at DUA’s Boston Re-Employment Center, 2 Avenue de Lafayette, Boston, MA 02111.

  6. MA Department of Unemployment Assistance Telephone Support. You may phone the Massachusetts Department of Unemployment Assistance to open a new claim or to ask for technical support with an existing claim. Regular hours are Monday – Friday, 8:30 AM to 4:30 PM. Toll Free TeleClaim Center: 1-877-626-6800.

  7. 30 Απρ 2024 · Automated Assistance Checking Your Claim. (617) 626-6563. To Contact DUA, use this link and submit the form: https://www.mass.gov/forms/covid-19-department-of-unemployment-assistance-contact-request. This is for general questions, completing this form is NOT and application.

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