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  1. The Department of Unemployment Assistance serves Massachusetts residents who are unemployed and looking for work, and employers that are legally required to contribute to the state’s unemployment insurance (UI) program.

  2. The best way to reach the Department of Unemployment Assistance (DUA) is by phone. Our main Call Center can be reached at (877) 626-6800 from 8:30 a.m. to 4:30 p.m., Monday through Friday. Multilingual call agents are available.

  3. Locate your nearest office by ZIP Code. Workforce Solutions offices offer free one-on-one services to workers and employers such as: Job search resources. Career exploration, training and development resources. Resume and application preparation. Job posting and placement. Recruiting, retention and job training. Labor market information.

  4. Learn how to use the Texas Workforce Commission (TWC) online Unemployment Benefits Services (UBS) to apply for benefits, request payments, view claim and payment status, and more. You can apply for benefits if you are unemployed or working reduced hours through no fault of your own.

  5. Most people can apply for benefits and manage their unemployment claims online through Unemployment Benefits Services. However, if you worked in Massachusetts, Wisconsin, or Puerto Rico in the past 18 months, you must call the Texas Workforce Commission (TWC) Tele-Center at 800-939-6631 instead. Here’s what you need to get started . . .

  6. Log in to UI Online. If you’re out of work and able to work, you may be eligible for temporary income called unemployment insurance (UI). If you qualify, you receive weekly payments to help cover your living expenses while you search for new employment.

  7. 413-858-2800, TTY #: 413-858-2800. * Limited Services – Not all services may be available at this One-Stop Career Center. In this page we have listed all Massachusetts unemployment office locations to help you reach the agency representatives easily.

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