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  1. Call 1916, our central 24x7 helpline number in case of any emergencies or to register complaints Link for lodging a Civic Complaint Feedback Connect with us Follow us over social media: mybmc Assist chatbot : +918999228999 Twitter : @mybmc Instagram : @my_bmc Facebook : @MyMumbaiMyBMC

  2. To search, Please select either 'Search by Complaint No.' OR 'Search by Details'

  3. • Check complaint status will display action taken selected and submitted by employee at the time of redressing the complaint, in addition to existing output. • Department remark removed from “Check complaint status”.

  4. Use the online facility “Check Complaint Status” provided on our Citizen Portal in order to keep track of processing of your complaint. Unique Complaint Number (also called as Transaction ID) is essential in order to use this facility.

  5. MCGM launches Complaint Tracking and Data Management System for Unauthorized and Illegal Construction The objective of this Portal is to provide Citizen a facility to report their inconveniences and problems related to Removal of Encroachment Department.

  6. आपल्या तक्रारीची कार्यवही पाहण्यासाठी असताना आमच्या नागरिक पोर्टलवरील देण्यात आलेल्या “स्थिती तपासा” ऑनलाईन सुविधेचा वापर करा. ही सुविधा वापरताना तक्रार क्रमांक (यास ट्रान्झेक्श्न आयडी असेही महणतात) आवश्यक आहे.

  7. ** Getting compensation: If your problem is caused by the negligence of MCGM, you may be entitled to compensation. Registering a complaint is the first step in the process of getting compensation. ** Making a difference: By registering a complaint, you are helping to make Mumbai a better place to live.

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