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  1. Apply online at Unemployment Benefits Services by selecting Apply for Benefits. Log on with your existing TWC User ID or create a new User ID. If you cannot apply online, call a Tele-Center at 800-939-6631 during regular business hours.

  2. The Maryland Division of Unemployment Insurance is offering limited virtual kiosk appointments to take claimant questions about their unemployment insurance claims. Please call a claims agent at 667-207-6520 (Monday to Friday, 8:00 a.m. to 4:00 p.m.) to schedule an appointment.

  3. Most people can apply for benefits and manage their unemployment claims online through Unemployment Benefits Services. However, if you worked in Massachusetts, Wisconsin, or Puerto Rico in the past 18 months, you must call the Texas Workforce Commission (TWC) Tele-Center at 800-939-6631 instead.

  4. Unemployment Benefits Services allows individuals to submit new applications for unemployment benefits, submit payment requests, get claim and payment status information, change their benefit payment option, update their address or phone number, view IRS 1099-G information, and respond to work search log requests.

  5. Applying for UI benefits (also called filing an initial claim) is the first step in your UI process. You can file an initial claim either: in the online BEACON UI system, available 24/7; or, by calling a claims agent at 667-207-6520. Agents are available Monday to Friday, from 8:00 a.m. to 4:00 p.m.

  6. Once you apply online you can: Check the status of your benefits; Report changes to your case; Renew your benefits; Print a Medicaid card; Upload items we need from you; Use the Your Texas Benefits mobile app to manage your case

  7. Using BEACON, you will be able to file a claim for unemployment insurance (UI) benefits. You can also use BEACON to request your benefit payments each week by filing a Weekly Certification. Unemployment insurance claimants must actively search for work to maintain their eligibility for benefits.

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