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Monex has a specialised and independent customer service department (“Customer Service Department” or “SAC“), responsible for protecting the rights and legitimate interests of customers in their relations with the Company and dealing with complaints and claims submitted, directly or through representation, by all natural or legal ...
If you have a complaint, first contact the consumer assistance division of Monex Inc. at 800-834-2497. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 ...
If you are a client of Monex Europe Ltd and/or Monex Europe Markets Ltd, you can communicate the nature and details of your complaint to your account manager directly, either by phone or by email. Alternatively, please send all relevant information to complaints@monexeurope.com and our compliance team will log and respond to your complaint.
Monex has a specialised and independent customer service department (“Customer Service Department” or “SAC“), responsible for protecting the rights and legitimate interests of customers in their relations with the Company and dealing with complaints and claims submitted, directly or through representation, by all natural or legal ...
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If you are a client of Monex Europe S.A., you can communicate the nature and details of your complaint to your account manager directly, either by phone or by email, or in writing to the attention of the Compliance Department of Monex Europe S.A. in one of the following ways:
Emails pretending to be from customer support, asking you to verify account details. Messages reporting suspicious activity on your account, requesting immediate action. Invoices or payment requests that appear to be from Monex’s accounts department.