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  1. With My Account, you will be able to easily access all your account information – from any electronic device, at any time! You can review your account information, billing status, analyze your energy use, sign up for programs, and report service issues, including outages.

  2. Our Customer Service team is always available, and we aim to respond to every request within 24 hours or sooner. To help you, we’ve created a handy guide to customer services, including the numbers you need to call in an emergency, here.

  3. Let us know if you're experiencing a power cut or any problems with your power. You can call our emergency numbers 24 hours a day, 7 days a week, 365 days a year. Call 0800 6783 105 or 105.

  4. Find the contact details for the part of National Grid that you want to get in touch with; whether that’s our corporate headquarters in London, Electricity Transmission, Electricity Distribution, United States, National Grid Partners or the businesses that are now part of National Grid Ventures.

  5. Report a power cut by phone. Due to the current weather conditions, if you need to tell us about a power cut we don't know about yet, please call our team on 105. Please ring us on 0800 6783 105 or 105 as soon as possible.

  6. Your bill. Pay your bill online via your bank account, debit/credit card or set-up an automated payment. Click here to Report or Check an Outage. National Grid commits to investing $35 billion in New York and Massachusetts to meet decarbonization goals and build a stronger, cleaner grid.

  7. myaccount.nationalgrid.com › loginNational Grid

    Log in to your National Grid account to manage your energy usage and billing information.

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