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  1. 11 Ιαν 2021 · The following information will walk you through the steps necessary to view and download your billing statements and energy usage. You can view and download monthly statements or download up to 2 years historical data. Start by visiting our website at https://www.nationalgridus.com.

  2. Here you can view or download our full Annual Report and Accounts, or its separate sections – the Strategic Report, Corporate Governance Report, Financial Statements and Additional Information. Download the Annual Report and Accounts.

  3. The latest Annual Reports and Financial Statements available are for the year to 31 March 2024. The Financial Statements are prepared under International Financial Reporting Standards (IFRS). The Statements for the individual companies are prepared under Financial Reporting Standard 101, which allows for reduced disclosure.

  4. Our Customer Service team is always available, and we aim to respond to every request within 24 hours or sooner. To help you, we’ve created a handy guide to customer services, including the numbers you need to call in an emergency, here.

  5. National Grid Electricity Transmission, owns and operate the electricity distribution networks for the East and West Midlands, the South West and South Wales.

  6. This document explains the definitions, scope and calculation methodology for preparing and verifying the key performance metrics reported within the data tables on pages 58 to 64 in our Responsible Business Report (“RBR”) 2020/21 (“the data tables”), available on our website1.

  7. With My Account, you will be able to easily access all your account information – from any electronic device, at any time! You can review your account information, billing status, analyze your energy use, sign up for programs, and report service issues, including outages.

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