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  1. NHIF-Self-Care. Self Care allows you to access choice/change of facility,view contributions and more. Sign In with SHA. Sign in with e-citizen.

  2. There are several ways to register for NHIF. One can register online by using the NHIF Selfcare Platform and follow the steps outlined in the platform. One can register by dialing the USSD code *155# from any network and following the prompts.

  3. General: info@nhif.or.ke; Enquiry: customercare@nhif.or.ke; Complaints: complaints@nhif.or.ke; Fraud: fraud@nhif.or.ke; Fraud Line: 020-271 0335; Fax: (020) 271 4806

  4. Self-employed members can register online by using the NHIF Selfcare Platform, by dialing *155# or by using the ‘My NHIFApp which can be downloaded from Google Play Store or Apple Store. After registering online, members are required to visit the nearest NHIF office or Huduma Center for finger biometric registration.

  5. Due to the current situation and the Government of Kenya advisory to minimize movement to curb the spread of coronavirus, NHIF has introduced Selfcare platforms which allow members to choose new, confirm existing or change preferred outpatient hospital for themselves and their dependents.

  6. Photo/File National Hospital Insurance Fund (NHIF) has introduced selfcare platforms that allow its members to choose, confirm or change preferred outpatients hospital for themselves and their depedants.

  7. NHIF-Self-Care allows members to access and manage their health insurance services online, including viewing contributions and changing facilities.

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