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  1. NHIF-Self-Care. Self Care allows you to access choice/change of facility,view contributions and more. Sign In with SHA. Sign in with e-citizen. Register. For queries ,call SHA Toll Free Line 0800 720 601.

  2. General: info@nhif.or.ke; Enquiry: customercare@nhif.or.ke; Complaints: complaints@nhif.or.ke; Fraud: fraud@nhif.or.ke; Fraud Line: 020-271 0335; Fax: (020) 271 4806

  3. One can register online by using the NHIF Selfcare Platform and follow the steps outlined in the platform. One can register by dialing the USSD code *155# from any network and following the prompts. One can also register through ‘My NHIF‘ App which can be downloaded from Google Play Store or Apple Store.

  4. Begin Registration. Already Registered ? Login. For queries ,call SHA Toll Free Line 0800 720 601.

  5. You can always choose or change your facility by dialling *155#, using the ‘My NHIF’ App which can be downloaded from Google Play or App Store or the NHIF Selfcare Platform.

  6. NHIF-Self-Care allows members to access and manage their health insurance services online, including viewing contributions and changing facilities.

  7. My NHIF is the official self-care service for managing accounts for National Health Insurance Fund (NHIF) members. Through My NHIF: Members can change and select their hospitals of choice...

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