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  1. NHIF-Self-Care. Self Care allows you to access choice/change of facility,view contributions and more. Sign In with SHA. Sign in with e-citizen. Register. For queries ,call SHA Toll Free Line 0800 720 601.

  2. Self-Care. General: info@nhif.or.ke. Enquiry: customercare@nhif.or.ke. Complaints: complaints@nhif.or.ke. Fraud: fraud@nhif.or.ke. Fraud Line: 020-271 0335. Fax: (020) 271 4806.

  3. This is done by way of employers submitting to NHIF a list of their employees brief details such as name, national/passport id etc, together with the respective rate each employee should be deducted. All this is done online for faster and efficient service delivery to all our clients.

  4. One can register online by using the NHIF Selfcare Platform and follow the steps outlined in the platform. One can register by dialing the USSD code *155# from any network and following the prompts. One can also register through ‘ My NHIF ‘ App which can be downloaded from Google Play Store or Apple Store.

  5. telephone number call us on 0800 720 601 or email customercare@nhif.or.ke or email the list of employees and their telephone numbers to the nearest NHIF branch.

  6. NHIF-Self-Care allows members to access and manage their health insurance services online, including viewing contributions and changing facilities.

  7. National ID Number. Mobile Number. Email. Question. Submit Question. Already Registered ? Login. For queries ,call SHA Toll Free Line 0800 720 601. NHIF.

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