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  1. Self Care allows you to access choice/change of facility,view contributions and more. Sign In with SHA. Sign in with e-citizen. Register. For queries ,call SHA Toll Free Line 0800 720 601.

  2. Self-Care. General: info@nhif.or.ke. Enquiry: customercare@nhif.or.ke. Complaints: complaints@nhif.or.ke. Fraud: fraud@nhif.or.ke. Fraud Line: 020-271 0335. Fax: (020) 271 4806.

  3. You can always check your status or get your NHIF details by sending a text message with the format [ID {space} Your ID Number] e.g. (ID 12345678) to 1550, by dialling *155#, using the ‘My NHIF’ App which can be downloaded from Google Play or App Store or the NHIF Selfcare Platform.

  4. telephone number call us on 0800 720 601 or email customercare@nhif.or.ke or email the list of employees and their telephone numbers to the nearest NHIF branch.

  5. One can register online by using the NHIF Selfcare Platform and follow the steps outlined in the platform. One can register by dialing the USSD code *155# from any network and following the prompts.

  6. 20 Ιουν 2023 · You can type " ID > leave a space > ID or Passport number " and text the message to NHIF number 21101. Alternatively, dial USSD code *155# and follow the prompts, request an NHIF statement via customercare@nhif.or.ke. You can also check your balance by logging into your account via the NHIF website or mobile app.

  7. For queries ,call NHIF Toll Free Line 0800 720 601.

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