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  1. Self Care allows you to access choice/change of facility,view contributions and more. Sign In with SHA. Sign in with e-citizen.

  2. General: info@nhif.or.ke; Enquiry: customercare@nhif.or.ke; Complaints: complaints@nhif.or.ke; Fraud: fraud@nhif.or.ke; Fraud Line: 020-271 0335; Fax: (020) 271 4806

  3. It is mandatory for all formal employers to register with NHIF. One can register as an employer online by clicking here. One can also visit any nearest NHIF Branch or Huduma center with the following documents. Requirements. Certificate of Registration; KRA PIN Certificate

  4. NHIF introduced self-care platforms, including dialling USSD *155#, downloading the ‘My NHIF’ App available on Play Store or Apple Store, and the self-care portal on the NHIF website (www.nhif.or.ke) to register as a member.

  5. My NHIF is the official self-care service for managing accounts for National Health Insurance Fund (NHIF) members. Through My NHIF: Members can change and select their hospitals of choice...

  6. Due to the current situation and the Government of Kenya advisory to minimize movement to curb the spread of coronavirus, NHIF has introduced Selfcare platforms which allow members to choose new, confirm existing or change preferred outpatient hospital for themselves and their dependents.

  7. NHIF-Self-Care allows members to access and manage their health insurance services online, including viewing contributions and changing facilities.